How to Send a File

Main information


Compress your files before sending

We strongly advise all files be compressed into a single archive before sending via e-mail or FTP. This will speed up the file transfer, help to prevent file corruption, and keep multi-file projects organized properly. Several free or “shareware” programs, such as WinZip for PCs or StuffIt for Macs, are available via the internet.

Send us a file via e-mail

You may send us a file simply by attaching it to an e-mail message (please see note about compressing your files above). We recommend any files greater than 2MB not be sent via e-mail. For large files, we suggest using FTP software or supplying your files on CD/DVD.

Send us a file via FTP

FTP stands for “File Transfer Protocol,” a method of transferring large files over the Internet which is superior to e-mail. We recommend using purpose-built FTP client software for FTP transfers due to their greater speed and reliability. Free and shareware FTP clients are available for download on the Internet. For security reasons, we have disabled anonymous FTP access to our site. To access Hume Media’s general FTP account, use the login info below (please see note about compressing your files above): hostname: ftp.humemediainc.com, username: client, password: amazing
If you receive error messages, try putting your FTP client into “passive mode.” In some FTP clients this is also known as “firewall-friendly mode.”

If you do not have access to ftp software and use a PC, follow these steps:

  1. Launch Windows Explorer (not Internet Explorer) here: Start > Programs > Accessories > Windows Explorer.
  2. Cut-and-paste the link below into the Explorer address bar: ftp://client:amazing@ftp.humemediainc.com

You should now be able to drag-and-drop your file into the Explorer window to upload it. On a Mac you should be able to copy the link above into Safari or another web browser to access our FTP site.
Once the transfer is complete, be sure to email your Hume CSR the names of uploaded file(s). Our FTP site is a busy place and this will help us locate your files quickly. Finally, if you anticipate sending us files regularly, we’d be happy to create a private, secure FTP account for you. Just ask your Hume CSR.

10 simple tips for creating files that output properly


Not all digital files are created equally! Help to ensure your files print out as you expect by following these 10 simple guidelines:

  1. Supply all fonts and images: Having access to all images and fonts used in your document is critical to providing accurate and reliable output. Many layout programs now allow you to “collect” all fonts and images right from within the program, greatly simplifying this process. Standalone applications such as FlightCheck are also superior alternatives to collecting files by hand. Tip for users of PostScript (Type 1) fonts: be sure to send both the “printer” AND “screen” components for each font.
  2. Ensure images are of sufficient resolution: Low resolution can cause your images to look blurry and “staircased”. Often times these problems may not show up on inkjet proofs. Make sure resolution for colour and greyscale images is 300dpi. For 1-bit (black & white) images, use 1200dpi.
  3. Avoid enlarging images beyond 100% of their original size in page layout programs: Doing so will reduce a photo’s resolution and, therefore, it’s quality. For example, a 300dpi image stretched to twice it’s original size will have a final resolution of only 150dpi.
  4. Save all colour images in CMYK colour space: Cyan, Magenta, Yellow and Black (CMYK) is the industry standard colour space for full colour reproduction, also known as 4-colour process. Other colour spaces, such as RGB and LAB, can contain colours that are unreproducable using 4-colour process. To ensure colour accuracy, save all images in CMYK.
  5. Avoid using images from “the Web”: Images used on web sites are typically only 72dpi and RGB colour, neither of which are suitable for high quality reproduction. If you DO manage to find suitable images on the web, make sure you have the creator’s permission to use them – many are copyrighted.
  6. Supply your files with crop marks and bleeds: If you need design elements or images to run right to the edge of your finished piece, make sure all elements extend a minimum of 1/8″ past the trim edge of the document. Indicate the trim dimensions of your document by including crop marks. This will allow our bindery staff to trim through the colour, thereby eliminating the sliver of white occasionally seen at the edge of printed pieces.
  7. Supply a sample proof: Client-supplied proofs allow our production staff to check their output for completeness and accuracy, thereby catching potential problems early in the production cycle. Hard copy proofs are preferable, but a PDF “soft-proof” is acceptable.
  8. Supply only the file(s) required for output: Complex print jobs can involve processing many individual files. Supplying only the required files helps to keep the process simple and avoid errors. We recommend using layout software that has a “collect for output” feature, or using a third-party file-collection utility such as FlightCheck; both help to make the organization process quicker, less tedious and error-free.
  9. Give your file(s) a descriptive name: Including the name of your organization and/or project title in your file name helps to avoid errors. This becomes especially important if multiple files or multiple versions (e.g. revisions) of the same file are supplied.
  10. Indicate what type of file you are supplying, version number and platform (Mac or PC): This information helps our prepress department to determine the most efficient method to process your file.